Avalanche Entertainment, Inc.

Satisfaction Survey


Event Date: Friday, August 21, 2009
Event Type: Outdoor movie
Event Location: Sam Pitts Park
Event Staff: Barry and Jamey
   
Quality of Customer Service via Telephone: N/A
Quality of Customer Service via Internet: Excellent
Quality of Customer Service at Event: Excellent
Friendliness of your Entertainer: Excellent
Promptness of your Entertainer: Excellent
Professionalism of your Entertainer: Excellent
Entertainer's Performance: Excellent
Entertainer's Appearance: Excellent
System Appearance: Excellent
Sound Quality: Excellent
Overall Volume Levels: Excellent
Music Selection: Excellent
Incorporation of Your Requests: Excellent
Lighting Effects: Excellent
Equipment Appearance: Excellent
Overall Customer Service: Excellent
Planning Assistance: Good
Entertainer's Cooperation with Other Vendors: Excellent
Pricing vs. Services Received: Excellent
Overall Performance Rating: Excellent
   
Is there anything specific that can be improved upon? We had several skips in the movie. Uncertain if this was equipment or dvd related. I played dvd all the way through the night before the event at home - no problems. I will address this with sales at Avalanche and with rep. from Swank. I was much happier with the sponsor dvd this time; however, I didn't find out that we needed to provide jpg vs. pdf until the day before the event. This created a bit of stress but the end result was much improved.
Additional comments or suggestions? Thanks for bringing the larger screen. Our turn-out for this even was amazing so having the bigger screen was a huge benefit. This was Barry's idea/suggestion. Barry did a great job with the contests! Kids had a blast.
   
Would you recommend this service to others? Yes
May your comments be shared with others? Yes
May your name be added to a list of references? Yes
   
Name: E. Lane Gresham
Email: lgresham <at> clarkesvillega.com
Phone: 706-754-2220

Survey Submitted on Sunday, August 23, 2009